If your package is lost or stolen, contact us right away. We’ll work with the shipping carrier to investigate and get you a solution.

Standard shipping usually takes between 5-7 business days, but we always aim to get your Blakk Smoke to you as quickly as possible.

To file a claim with USPS, visit their website and follow the instructions. Once you've done that, send us the claim number, and we’ll help track down your package.

After filing a claim with USPS, send us your claim number so we can assist you in resolving the issue.

Pre-orders will ship as soon as the product becomes available. We’ll keep you updated via email on when you can expect your item to ship.

If your order includes a pre-order item, the whole order will ship together once the pre-order item is ready. Want your other items sooner? Place them in a separate order.

Blakk Friday and Cyber Monday orders are high in demand, so they may take a little longer to ship. We appreciate your patience and will update you with shipping info as soon as possible.

For your protection, we may ask for additional verification to ensure your transaction is secure and authorized. It's all about keeping your details safe.

If you need to cancel or request a refund, contact us within 24 hours of placing your order. We’ll do our best to help, but if the order has already shipped, we might not be able to cancel it.

Our hookah pens last up to 2022 puffs, giving you plenty of time to enjoy the flavor and vibes before needing a new one.

No, Blakk Smoke products do not contain CBD or THC. Just pure vibes with no nicotine, no tobacco, and no funny business.

To keep your hookah in top shape, clean it with warm water and a soft brush after each use. For a deeper clean, you can use a mild soap or hookah cleaning solution.

If your Blakk Smoke product is defective, reach out to our customer service team within 7 days of receiving it, and we’ll make sure to replace it.

At this time, Blakk Smoke is exclusively online, but we ship straight to your door so you can enjoy the vibe no matter where you are.

You must be 21 or older to purchase Blakk Smoke products.

No, our products are nicotine-free and THC-free, so they won't show up in drug tests.

Reach out to our customer service team by email or through the contact form on our website. We’re here to help with any Rewards questions you’ve got.

Our customer service team is available Monday through Friday, from 9 AM to 5 PM EST, to assist you with any issues or questions.

If you suspect fraud or unauthorized use of your card, contact your bank immediately. Then, reach out to us, and we’ll do what we can to help.

If you see a charge but your transaction didn’t go through, contact our customer service team right away. We’ll look into it and get things sorted out for you.