Shipping is priority mail 1-3 business days priority for domestic. Please allow 24 business hours for processing Monday-Friday.

All sales are final. We do not accept returns or exchanges. We do not offer refunds.

The company must be notified within 24 hours after delivery, via email, of the defective unit. Please attach a video demonstrating the defect of the item.

File a claim with USPS. After they give you a claim number, please email the number to our customer service email at contact@blakksmoke.com.

There is no set frame it all depends on the person's smoking habit. Keep in mind when you take long deep pulls that counts as 8-10 puffs instead of 1. On average most hookah pens last anywhere from 2 weeks to 1 month for non-frequent smokers.

For all pre-orders please allow up to 21 business days for shipping.

The entire order will ship once everything is in stock. All items containing pre-orders will ship within 21 business days.

Our hours are from 8am-5pm CST. Please allow at least 12-24 business hours for a response to your inquiry.

Please email us, then make a claim with your bank and we will work with them and notify the authorities. Our site tracks IP address and other data so this should help with the disputing process and tracking the person that did the charge.

We have an intervention tool set up on our processing system to flag transactions over $300 and high risk. If your billing address does not match your shipping address or something else seems off for your protection we will send you an email to send over a copy of your drivers license to match the card used.

We only sell our products online at www.BlakkSmoke.com. We are not responsible for the resale or distribution of Blakk Smoke products through smoke shops or other establishments. Official Blakk Smoke purchases can ONLY be made on www.blakksmoke.com.

We suggest you use an antibacterial dish detergent/soap and a warm water rinse to clean the glass portions and hose tips only. Please rinse and soak in warm water to clear any remaining soap residue. Allow the pieces to dry in a secure location to avoid damage.

No.

Please follow this link directly to file a claim: https://www.usps.com/help/claims.htm.

Send us the claims info so that we can coordinate with USPS to rearrange a new package being sent out.

We appreciate your patience as we work through our busiest time of the year. All orders will be processed within 7-14 business days and shipped following processing.

Please note: If you ordered on during Thanksgiving or Black Friday or anytime before December 17th 2024, your order will be given to our postal carrier ahead of December 24th.

NO. While our products do not contain nicotine or tobacco we PROHIBIT the use and/or sale of our products to minors.

No our products contain no nicotine, no tobacco, no CBD, or THC.

No, there is nothing in our products that would result in a failed drug test.

Yes we do! To get a quote for wholesale visit our contact page or email wholesale@blakksmoke.com.

Your transaction declined but your bank held the funds. It shows up on our end that the order was not placed and the hold will be released within 48 business hours.