Processing takes 2–3 business days (Monday–Friday). Shipping is via USPS Priority Mail and typically takes 3–5 business days within the U.S.

Note: Delivery times are estimates and may be affected by weather, carrier delays, or other external factors.

Holiday Shipping

Orders placed during the holiday season will be processed within 14-21 days, but carrier schedules may affect delivery. Use your tracking number to check your shipment status.

All sales are final. We do not accept returns or exchanges. We do not offer refunds.

You must notify us within 24 hours of delivery by email, including a short video showing the defect.

File a claim with USPS. Once you have a claim number, email it to contact@blakksmoke.com so our team can assist further.

There’s no exact timeframe — it depends on your smoking habits. Long, deep pulls count as multiple puffs. On average, most hookah pens last 2–4 weeks for non-frequent smokers.

Please allow 2–8 weeks for pre-order items to ship.

What if my order includes a pre-order item?

Your entire order will ship together once all items are in stock. Orders with pre-order items typically ship within 21 business days after all items become available.

The entire order will ship once everything is in stock. All items containing pre-orders will ship within 21 business days.

Our hours are from 8am-5pm CST. Please allow at least 12-24 business hours for a response to your inquiry.

Email us immediately, then file a claim with your bank. We’ll cooperate with your bank and law enforcement. Our system records IP addresses and transaction data to help track fraudulent activity.

We have an intervention tool set up on our processing system to flag transactions over $300 and high risk. If your billing address does not match your shipping address or something else seems off for your protection we will send you an email to send over a copy of your drivers license to match the card used.

No. We only sell online at www.blakksmoke.com. We are not responsible for resale through smoke shops or other outlets.

Use antibacterial dish soap and warm water to clean the glass portions and hose tips. Rinse well to remove soap residue, then let the parts air dry in a secure location.

No.

Go to www.usps.com/help/claims.htm to file your claim.

Send us the claims info so that we can coordinate with USPS to rearrange a new package being sent out.

We appreciate your patience during our busiest times. All orders will be processed within 7–14 business days and shipped following processing.

If you ordered during Thanksgiving, Black Friday, or before December 17, your order will be handed to our postal carrier within 14-21 days.

NO. While our products do not contain nicotine or tobacco we PROHIBIT the use and/or sale of our products to minors.

No. Our products contain no nicotine, no tobacco, no CBD, and no THC.

No, there is nothing in our products that would result in a failed drug test.

Yes we do! To get a quote for wholesale visit our contact page or email wholesale@blakksmoke.com.

Your transaction declined but your bank held the funds. It shows up on our end that the order was not placed and the hold will be released within 48 business hours.