Welcome to the Blakk Smoke Family!

FAQs

Please read our FAQs page to find out more.

My credit card was charged but my transaction did not go through what to do?
Your transaction declined but your bank held the funds. It shows up on our end that the order was not placed and the hold will be released within 48 business hours.
Can I buy Blakk Smoke products in person?
We only sell our products online at www.BlakkSmoke.com. We are not responsible for the resale or distribution of Blakk Smoke products through smoke shops or other establishments. Official Blakk Smoke purchases can ONLY be made on www.blakksmoke.com.
What happens if my package is lost or stolen?
File a claim with USPS. After they give you a claim number, please email the number to our customer service email at contact@blakksmoke.com.
What happens if I received my product and it is defective?
The company must be notified within 24 hours after delivery, via email, of the defective unit. Please attach a video demonstrating the defect of the item.
How can I refund or cancel my order?
All sales are final. We do not accept returns or exchanges. We do not offer refunds.

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